Privacy policy

Introduction

AIDONIC AG (“AIDONIC”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This policy explains what personal data we collect when you visit https://app.aidonic.io or use our services, how we use and protect that data, and the rights available to you. It applies to information collected through our websites, applications and related services, sales, marketing and events (together, the “Services”).

Please read this policy carefully so that you can make informed decisions about sharing your personal data with us. If you do not agree with this policy, please discontinue use of our Services. If you have any questions, contact us at info@aidonic.io.

What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How can you manage cookies?
Privacy policies of other websites
Changes to this privacy policy
How to contact us
How to contact the appropriate authorities

1. What data do we collect?

We may collect personal identification information, such as your name, email address and telephone number, together with any other information you choose to provide.

2. How do we collect your data?

You directly provide us with most of the data we collect. We collect and process data when you:

Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback through our message boards or by email.
Use or view our website, including through your browser’s cookies.

3. How will we use your data?

We collect your data so that we can:

Process your order and manage your account.
Email you about other products and services that we think may interest you, where you have agreed to receive such communications.

4. How do we store your data?

We securely store your data in Frankfurt, Germany, using Amazon Web Services (AWS).

We keep your data for 10 years. Once this retention period has expired, we delete your data by removing the records from our systems.

5. Marketing

Where you have agreed to receive marketing, we may send you information about our products and services that we think may interest you.

You may opt out at any time and have the right to stop us from contacting you for marketing purposes. To do so, email info@aidonic.io.

6. What are your data protection rights?

We want to ensure that you are fully aware of your data protection rights. Subject to the conditions set out in applicable law, every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge a small fee for this service where permitted by law.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

We have one month to respond to a request. To exercise any of these rights, email info@aidonic.io or write to:

AIDONIC AG
Baarerstrasse 125
6300 Zug
Switzerland

7. What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and information about visitor behaviour. When you visit our websites, we may collect information from you automatically through cookies or similar technologies.

For further information, visit AllAboutCookies.org.

8. How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in.
Understanding how you use our website.

9. What types of cookies do we use?

Our website may use the following types of cookies:

Functionality cookies – We use these cookies to recognise you on our website and remember your previously selected preferences, such as your preferred language and location. A mix of first-party and third-party cookies may be used.
Advertising cookies – These cookies collect information about your visit, including the content you viewed, the links you followed and information about your browser, device and IP address. We may share limited aspects of this data with third parties for advertising purposes. This means that, when you visit another website, you may be shown advertising based on your browsing patterns on our website.

10. How can you manage cookies?

You can set your browser not to accept cookies and remove cookies that are already stored. AllAboutCookies.org explains how to do this. Please note that some website features may not function as a result.

11. Privacy policies of other websites

Our website contains links to other websites. This privacy policy applies only to our Services. If you follow a link to another website, you should read its privacy policy.

12. Changes to this privacy policy

We keep this privacy policy under regular review and place any updates on this page. This policy was last updated on 8 November 2026.

13. How to contact us

If you have any questions about this privacy policy or the data we hold about you, or if you would like to exercise one of your data protection rights, please contact us.

Email: info@aidonic.io

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